CozyHaus Furniture – Warranty Policy

Effective Date: 1st May 2025

Company: CozyHaus Furniture Pty Ltd
Contact: 0490 699 834 | hello@cozyhausfurniture.com.au
Address: 49 Bryant Street, Padstow NSW 2211

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1. Warranty Coverage

We stand behind the quality of our products. Warranty applies to the original purchaser under normal residential use from the date of delivery or pick-up (proof provided via delivery or pick-up docket).

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2. What Is Covered

This warranty covers manufacturing defects and faults in materials or workmanship, including:

• Frame construction and structural integrity
• Upholstery stitching and seams
• Mechanisms (e.g., recliner motors, sofa bed frames)
• Electrical components of powered furniture
• Joinery and fixings on dining furniture and bed frames

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3. What Is Not Covered

This warranty does not cover:

• Normal wear and tear (e.g., fabric fading, leather softening, cushion flattening)
• Damage from misuse, abuse, accidents, or improper handling
• Damage due to improper cleaning or use of harsh chemicals
• Stains, spills, pet damage, mould, or odours
• Commercial or non-residential use unless explicitly stated
• Damage from unauthorized repair or modification
• Damage during transport if delivery was arranged by the customer

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4. Warranty Claim Process

To make a warranty claim:

• Contact us at 0490 699 834 or hello@cozyhausfurniture.com.au with:
  • Proof of purchase
  • Photos or videos of the issue
  • Description of the fault and how it occurred

• We will assess your claim and may:
  • Request inspection
  • Repair or replace defective parts
  • Provide a replacement product if the original is unavailable

 

Note: Repairs or replacements do not extend the original warranty period.

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5. Customer Responsibilities

• Retain proof of purchase and warranty documentation
• Use and maintain products according to provided care instructions
• Report issues promptly to facilitate timely service
• Ensure products are used as intended and within recommended limits

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6. Limitations of Liability

To the fullest extent permitted by law:

• Our liability is limited to repair, replacement, or refund of the defective product or part
• We are not responsible for incidental or consequential damages
• This warranty is in addition to statutory consumer rights under Australian Consumer Law

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7. Policy Updates

• This warranty policy is subject to change. The version in effect on the date of purchase applies to your order.
• Future updates will not affect purchases made prior to the effective date.

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Thank you for choosing Cozy Haus Furniture. We are committed to your satisfaction and providing quality furniture you can trust.